Bestellungen & Versand
Um deine Bestellung zurückzusenden, fülle bitte das Rücksendeformular aus, das der Verpackung beilag. Achte darauf, alle auf dem Formular angeforderten Informationen anzugeben, wie die Bestellnummer und den Grund für die Rücksendung. Sobald das Formular vollständig ist, verschliesse das Paket sorgfältig und bringe das Versandetikett an, das ebenfalls im Paket enthalten war. Lege das Paket in einen geeigneten Versandkarton und gib es so bald wie möglich bei der Post oder einem Kurierdienst auf. Solltest du Fragen zum Rücksendeprozess haben, kontaktiere bitte unser Kundenservice-Team für Unterstützung. Wir hoffen, dass du mit deinem Kauf rundum zufrieden bist, aber falls nicht, sind wir für dich da.
For orders under $100, a shipping fee of $9.95 will be charged. However, all orders over $100 will be delivered for free, allowing you to save on shipping costs and enjoy complimentary delivery.
If you wish to change your order, please send an email to info@gaya.earth Our team will review your request and determine what modifications can still be accommodated. We strive to assist you as much as possible to ensure your satisfaction.
All orders can be returned within 30 days. Once we have received the returned order, the refund will be processed within 14 business days.
Subscriptions
You get both the best prices as well as the comfort of not having to reorder around the time when you run out of product. You still keep full flexibility, as you can easily skip an order or pause and cancel your subscription anytime!
Yes, our subscriptions are fully flexible. You can cancel anytime, even after your first order. You can also keep your subscription and pause it, or simply reschedule or skip one order in case you still have product left.
You simply log in with your email on the account page, which is accessible through the profile icon in the header. There you can skip your next order as well as pause or cancel your subscription.
Account info
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
You don't need to set a password at all. Log in to your account just via email and a magic link.